FAQ
Important Information for Purchase
  • Natural crystals are formed by nature, and each one has a unique crystal structure and color. Features such as ice cracks, fibrous substances, cavities, varying sizes, or minor impurities are normal characteristics of natural crystals. However, if you cannot accept these natural features, please do not place an order. We do not offer individual selection services.
  • All product images are taken by the store owner using real photos. We try to take pictures under natural light to truly reflect the actual appearance of the products. However, due to differences in shooting equipment, lighting, and display screens, there may be slight color discrepancies between the photos and the actual items. Please refer to the actual item.
Return policy
Nonstop Updates
  • In case of any quality issues, please contact customer service.
Logistics-related
  • Thank you for choosing our product.
  • Regarding logistics, please note the following: All delivery times are estimates and may vary due to regional differences, weather conditions, holidays, or other uncontrollable factors.
  • For any special delivery requirements, please make a note at the time of ordering or contact our customer service.
  • We are not responsible for any customs duties, taxes, or loss of items incurred during shipping.
  • We promise to make every effort to ensure your order arrives on time. If you have any questions or need further assistance, please feel free to contact us.
Hand circumference measurement
  • Before placing an order, please ensure that the measurement of your wrist circumference is correct.
  • Please use a soft measuring tape to wrap around your wrist once, keeping it snug but not tight. *No need to leave extra space for yourself.
  • If you don't have a measuring tape, you can use a string or thread to wrap around your wrist once, then measure the length of the string with a ruler.
  • Note: Different styles of bracelets have varying structures and thicknesses, so *bracelet length does not equal wrist circumference*. Do not use the length of your own bracelet as a reference for wrist circumference.
Daily maintenance tips
  • Gentle cleaning: Regularly use a soft, lint-free cloth or a specialized jewelry cleaning cloth to gently wipe the crystal, removing surface dust and oils.
  • Avoid chemicals: When wearing crystal jewelry, avoid contact with perfumes, hairspray, and other chemicals, as the chemical components in these products may erode the crystal.
  • Proper storage: When not worn, store crystal jewelry in a soft pouch or jewelry box, avoiding storage with other hard jewelry to prevent scratches.
NOTE
In what situations should a crystal be demagnetized?
  • When touched by someone you dislike.
  • You must consider a crystal as a personal item that shouldn't be easily touched by others; if it's touched by someone else, its magnetic field can become disrupted. However, if it's touched by family members at home, that's inevitable. Generally, it means not being touched by people you don't like. If it is touched by such individuals, it should be demagnetized.
After a wish comes true
  • For example: When Jiaxin makes a wish to her crystal: "I hope I can meet a considerate and gentle boyfriend," and soon she really meets one.
  • At this point, the crystal needs to be demagnetized and infused with new wish energy. Then, she can make a new wish to the pink crystal: "I hope my relationship with my boyfriend gets better and better." Once she feels this wish has come true, she can demagnetize it again and make a new wish. If the wish doesn't come true, she can always make a new wish after demagnetizing it.
After contact with dirty water or attending funerals
Nonstop Updates
  • After touching dirty water or visiting funeral homes, funerals, hospitals, etc., the crystal should be demagnetized! In fact, the type of place you visit mainly depends on your own feelings.
  • Some people have more sensitive constitutions, and if you enter a space and feel uneasy, you can demagnetize the crystal when you return for peace of mind.
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